I dislike most emails I get from companies, but if they do this one thing, it REALLY frustrates me.
I just got an email from eBay telling me that I need to update the credit card that I have on file because mine’s expiring soon. Not a big deal, right? Well, these are the instructions I was given in the email:
1. Go to the eBay Home page.
2. Click My eBay at the top of the page, and sign in with your eBay User ID and password.
3. Click the “Seller Account” link (beneath My Account in the left navigation menu).
4. Follow the instructions for updating your payment method.
Simple enough. Except that oh wait, there is no “My Account” thing in the left sidebar, let alone an “Seller Account” link. So now I have to go hunting around for the real way to do it. As it turns out, you have to click the “Account” tab on the page between steps 2 and 3. Only THEN you’ll see the “My Account” and “Seller Account” links.
I hate it when companies have inaccurate how-to information on their websites. This is really frustrating. Sure, in this case it didn’t take too long to figure out. But at the same time, how long would it take for eBay to fix this problem and save me and thousands of other people from wasting precious minutes?
This happens to me all the time, especially on company FAQ or Support pages. In my experience, GoDaddy is exceptionally terrible at this. I understand that interfaces get updated and content changes, but why is it that those FAQ and Support pages never ever ever ever get updated or change.